Not able to Delete Folders

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賀藤　浩徳

• June 06, 2022 02:41

An employee in our company moved a folder which includes a lot of sub-folders and files by mistake. After that, nobody can delete the moved file including sub-folders and files.

Are there any good solutions ?

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  France

  • June 06, 2022 20:24

  Hi there, 

  Welcome to the Box Community.

  This is something our Product Support team can investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Please check your email for details and updates.

  Thanks for reaching out and stay safe!

  Regards,

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  賀藤　浩徳

  • June 07, 2022 09:26
  • Edited

  Hi France,

  Thank you for your prompt response.

  I`m looking forward to receiving an email from your team.

  Regards,

  Hironori Kato

   

   

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