Box Status

Unable to verify email address when joining

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Alex Kelly

I have been unable to verify my email address when joining as the email does not come through. I have pressed re-send 3 times and on 2 occasions it came through after I asked it to re-send and then informed me that the link has expired.

I have then tried to re-set my password using the advice given in the box support. However, again, it does not send me the email in order to do this. I have checked my junk and spam and nothing is there.

Box also does not provide a phone number in which you can speak to a human and instead relies on its customers to help and support the other customers. What a wonderfully cheap business model.

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  • France

    Hi Alex, 

    Welcome to the Box Community!

    This might require some account specific information to address, so I've submitted a case to Box Support on your behalf.

    Please check your email for details and updates.

    Thanks for reaching out and stay safe!

    Regards,

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  • Yvonne Espinoza

    I'm having the same issue as above but can't figure out how to contact Box Support.  Can you also do that on my behalf?

     

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