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  • France

    Hi there, 

    Welcome to the Box Community!

    I understand that you've mistakenly deleted some videos and unable to find them now in your Trash.

    Please be advised that there is a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever.

    Furthermore, I noticed that your profile is linked to a Personal Free account, please note that this recovery grace period does not apply to Free accounts, so I'm afraid we are unable to support file recovery for you.

    To learn more about managing Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

    Thanks for reaching out and stay safe!

    Regards,

     
     
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