Box Status

Unable to launch Box Drive on M1 Mac

Follow
New post
Chris Khoury

The app had launched previously, but now despite repeated uninstalls/reinstalls and checking permissions the app simply does not respond when clicking the icon in the Applications folder.

Has anyone else experienced this and can offer any assistance?

0

Comments

3 comments

Date Votes
  • France

    Hi Chris, 

    Welcome to the Box Community!

    I understand that you are having trouble launching Box Drive app from your mac, I'm happy to help!

    To resolve this issue, could you try manually resetting your Box Drive app following this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    Let us know how it goes and if you have any questions!

    Regards,

    0
    Comment actions Permalink
  • Chris Khoury

    Thanks so much for your reply but yes we have already tried the steps mentioned above many times, have completely cleared Box off of the system but still the app will not launch or respond at all when trying to run it.

    Is there anything else we can try?

    0
    Comment actions Permalink
  • Matt Lucius

    Having this issue with a user in our company as well.  Have exhausted all resources and options it seems.  Even going as far as Recovery Mode terminal commands from this Apple thread: Allowing Box Drive in Security & Priv… - Apple Community.    Any other fixes found?

    0
    Comment actions Permalink

Post is closed for comments.