Box Status

Not Receiving Notifications

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John Rabon

Have tried playing with notification settings in folders, in my account, and with favorites, but nothing I do tends to work or works for very long.  Not receiving Box notifications for folder uploads is impacting my work and my colleagues.

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  • AJ

    Hi John,

    Welcome to the Box Community!

    It looks like your email address was placed on our bounced email list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server. 
    I've manually removed your email from this list, so you should now be receiving emails from Box.
     
    To prevent this from happening in the future, please make sure that your email client is not blocking emails from 
    • box.com
    • notify.box.com
    • notify-e.box.com
    • notify-w.box.com
    • reply.box.com
    • track.box.com
    • track.notify-e.box.com
    • track.notify-w.box.com

    Please take a look at this article: Troubleshooting Issues with Email Notifications.

    Best,

     

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  • ASB

    We are having the same problem. Our email address was down for a little while, and now we don't receive any notifications. Can you fix ours too, please?

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