Invited viewer not receiving email to access despite the fact that I received a confirmation email that they had accepted my invitation
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Hi James,
Welcome to the Box Community, I'm happy to help!
I understand that one of your collaborators in not receiving the invitation you sent to access a content.
Please have the affected user review this article on troubleshooting tips/ steps for issues with email notifications: https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications
Thanks for reaching out and let us know if you have any questions!
Regards,
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