Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Status

Installed Older Version on top of New Version

Follow
New post
Dena Reeves

I just installed Box Drive on my Mac. The next day, I was prompted to install the update, but now when trying to open the app, I get a "Box Drive has encountered an issue" popup box. The popup states "You installed an older version of Box Drive on top of a newer version."  Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue." And then it forces me cancel (quit the app) or send a report. 

Folders that had downloaded on my desktop no longer sync. 

I tried uninstalling and installing again but I still get the same message and my folders still won't sync.

Please assist with resolving this problem asap.

2

Comments

7 comments

Date Votes
  • France

    Hi Dena, 

    Welcome to the Box Community, I'm happy to help!

    Please kindly try doing a clean uninstall of Box Drive by following the instructions as outlined in this community article below. 

    When you are done, please try to reinstall Box Drive following this article:

    Let us know how it goes and if you have any questions!

    Regards,

    0
    Comment actions Permalink
  • Rich Corbridge

    These steps did not work for me. I still get the "older version on top of newer version" error message when I try to start Box.

    What else could I try?

     

    0
    Comment actions Permalink
  • Kim Kostka

    I'm with Rich (immediately above).  I am also experiencing this issue with the "older version of Box Drive on top of a newer version".  I did the clean uninstall (including executing the script in the terminal), then reinstalling per https://support.box.com/hc/en-us/articles/4407737091219-Using-Box-Drive-on-macOS-File-Provider-Extension-FPE-mode.  The problem is not resolved; even did a couple of reboots.  Any suggestions are welcome!

    0
    Comment actions Permalink
  • Kim Kostka

    Still not working!  This is the script that comes back after I try to a clean uninstall of Box Drive:

    /Library/Application\ Support/Box/uninstall_box_drive

    0

    /usr/bin/fileproviderctl

    File provider com.box.desktop.boxfileprovider/Box not found. Available providers:

     - iCloud Drive (hidden)

    com.apple.CloudDocs.MobileDocumentsFileProvider

    ~/L{5}y/M{14}s

    fileproviderctl: can't find domain for com.box.desktop.boxfileprovider/Box: (null)

    No matching processes belonging to you were found

    0
    Comment actions Permalink
  • Sangwoo Shin

    I'm having exactly the same issue with my Macbook M1Pro giving me the following message:

    You installed an older version of Box Drive on top of a newer version.

    Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue.

    0
    Comment actions Permalink
  • Paul Solomon

    Switched to a MacBook Pro today. Same error, doesn't work. Please, is there any solution to this?

    0
    Comment actions Permalink
  • Ulyssis Apilado

    Hi,

    I am able to fixed the issue. If someone still having issue, this are the steps:

    1. Uninstall Box Drive

    2. Rename CloudStorage folder - /Users/username/Library/CloudStorage

    3. Re-install Box Drive and Box Tools

    4. No need to reboot. Open Box Drive. This will recreate a new folder and re-sync all your files/folder.

    1
    Comment actions Permalink

Please sign in to leave a comment.