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Account storage limit reached

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Mike Rhee

Hello, we just started getting "Account storage limit reached" when uploading new documents using service account via Enterprise token, even though we have upgraded to starter plan with 100GB limit a while back... please help asap as this is running on production and our users can't upload new documents (see support case #2638427).

Thank you!

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7 comments

Date Votes
  • Mike Rhee

    We're still getting the same error after Box support ran a script to sync storage usage... Please see attached screenshot of the response from the Box API call we make to upload (this happened just now). Please help.

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  • France

    Hi Mike, 

    Welcome to the Box Community!

    It seems you already have an open ticket for this issue with our support department, please continue working with them and I would suggest to clarify with which folder are you uploading into and who owns that folder so that they can further investigate.

    Thanks for your patience and please comeback and let us know how it goes.

    Regards,

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  • Tom Arban

    Hi

    I've used BOX since 2009 and this 'storage amount limit reached' issue has plagued this platform since then.  Despite the assurances for a decade that the 'engineering team is working on it'.  I know there's the script mentioned above that you can run, so please run it as i've now been trying to post on a few box forums for almost two weeks and still no response, making my 100gb account unusable despite quite a bit of space that should be available. If this isn't resolved this week i'll be migrating from Box and cancelling my subscription as this hoping for a reply is an impossibly bad way to have consistency when it's most needed for a small business.  Regards.

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  • Jeff Altman

    We have an Enterprise account and are getting the 

    Account Storage Limit Reached message.

    Who can we contact for support?

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  • Lane V Van Ham

    I've been uploading PDFs and I’ve reached a point where Box won't let me add any more. When I try, a window comes up that says, "Some Uploads Failed." Beneath, it lists the file or files I try to add and says, "Account storage limit reached." The account settings they say that we've only used 2.4 MB of an available 50 GB. 

    Is this something you can fix on your end? 

    Thanks.

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  • Sylvie POMMELET

    Hello

    I have the same problem : Account storage limit reached - still the message even though my account is now unlimited. Please help me, it is one of my essential work tools.

    Thanks

     

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  • Sylvie POMMELET

    Can you help me please? My problem is still not solved...

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