New post


1 comment

  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    If you are having trouble uploading files or folders, please try the following troubleshooting steps in this article: 

    • Verify that the file's name is valid. Box only supports file or folder names that are 255 characters or less. File names containing non-printable ascii, "/" or "\", names with leading or trailing spaces, and the special names “.” and “..” are also unsupported. Box supports only Unicode Basic Multilingual Plane (BMP) characters in file and folder names.
    • Verify that the file or folder's path on Windows machines under is the 255-character Windows limitation. Folder paths that exceed 255 characters may truncate the content's name before uploading to Box.

    Thanks for reaching out and let us know how else we can help!

    Comment actions Permalink

Please sign in to leave a comment.