Box files when box drive not running

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  • France

    Hi Ian, 

    Welcome to the Box Community!

    This is something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.

    Thanks for reaching out and please let us know how it goes!


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