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4 comments

Date Votes
  • France

    Hi Ayodele, 

    Welcome to the Box Community, I'm happy to help!

    The investigation to determine if the content is recoverable would require a paid subscription.

    You may upgrade your Personal plan then submit a case to Product Support, and the team can look if your files are recoverable.

    Thanks for reaching out and let us know if you have any questions!
     
    Regards,
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  • Marcus Barbosa

    Hello ! 

    I made an upgrade in my Plan that I usually pay and I LOSTALL MY FILES. 

    I can't recover it anytihing. 

    I don't believe that this simple action it causes this problem. And I don't heve another cloud backup, except all my files deposited in Box. 

    Please help me to solve this problem!!! 

    I'm getting desperate here in my home office! 

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  • Marcus Barbosa

    Please HELP ME !!! My plan update can't delete all my files....

    I need to recover this imediatlly 

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  • Marcus Barbosa

    My new plan includes: 

    • Includes all Starter plan features (obviouslly inclunding all my files THAT ITS DELTED/LOST) , plus:
    • Data loss protection ( I LOST ALL MY FILES - HOW THE BOX TEAM CAN AFIRM THIS? ) 

    Please, I'm begging to reocver my files.

    I deposited in the box all my academic and professional life information as reliable resource and I lost everything after an simple update? 

     

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