Box has encountered an error

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Box User

• June 15, 2022 02:00

I keep getting "Getting message that "box drive has encountered an unexpected error"

I have tried the manual resetting steps and I have uninstalled/reinstalled several times.

 

Please advise.

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• 

  France

  • June 15, 2022 16:38

  Hi there, 

  Welcome to the Box Community!

  I'm really sorry to hear that the issue persists with Box Drive!

  Can you try doing a clean uninstall of Box Drive by following the instructions as outlined in this community article below. 

  • Uninstalling Box Drive

  When you are done, please restart your computer and then proceed reinstall Box Drive following this article:

  • Installing and Updating Box Drive

  In the meantime, if you need to access or copy your files stored in Box, you may login to Box.com via web browser (Box webapp).

  Best Regards,

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  Box User

  • June 15, 2022 17:12

  I followed your steps and uninstall and re-installed again. Once complete, box notified me to install an update, which I did, and the errors continued.

  Please advise.

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  Box User

  • July 08, 2022 03:38

  Any updates?

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  Box User

  • July 31, 2022 04:37

  Again any updates, I cannot run box on macOS Big Sur

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