Welcome to the new Box Support website. Check out all the details here on what’s changed.

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  • France

    Hi Sunny, 

    Welcome to the Box Community, I'm happy to help!

    Unfortunately, we cannot recover contents that have been deleted for more than 3 years. Box Product Support can help recover deleted items within 14-days of deletion from Trash. Beyond this 14-day grace period, files or folders purged from your Box trash may not be recoverable and may be lost forever. 

    For more information on managing Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

    Thanks for reaching out and let us know how else we can help!

    Regards,

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