Can't view content
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User ID: 19676440334
Current User Time: 1655413631
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 113, 109, 102ms.
Minimum ping: 102ms. Maximum ping: 113ms. Average ping: 108ms.
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Checking ping to https://ent.box.com
Pings: 91, 80, 86ms.
Minimum ping: 80ms. Maximum ping: 91ms. Average ping: 86ms.
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Checking ping to https://account.box.com
Pings: 88, 87, 82ms.
Minimum ping: 82ms. Maximum ping: 88ms. Average ping: 86ms.
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Checking ping to https://app.boxenterprise.net
Pings: 83, 84, 80ms.
Minimum ping: 80ms. Maximum ping: 84ms. Average ping: 82ms.
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Checking ping to https://app.boxcn.net
Pings: 83, 82, 81ms.
Minimum ping: 81ms. Maximum ping: 83ms. Average ping: 82ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 110ms (752 kbps).
The 33KB file loaded in 170ms (1589 kbps).
The 71KB file loaded in 135ms (4309 kbps).
The 252KB file loaded in 234ms (8830 kbps).
The 1137KB file loaded in 934ms (9969 kbps).
The 4445KB file loaded in 1757ms (20727 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 110ms
Peak Download (accounting for latency): 22111 kbps
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 72ms (1149 kbps).
The 33KB file loaded in 72ms (3751 kbps).
The 71KB file loaded in 125ms (4653 kbps).
The 252KB file loaded in 189ms (10932 kbps).
The 1137KB file loaded in 235ms (39623 kbps).
The 4445KB file loaded in 432ms (84299 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 72ms
Peak Download (accounting for latency): 101158 kbps
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Checking download throughput to https://ec2euc1.boxcloud.com
The 10KB file loaded in 199ms (416 kbps).
The 33KB file loaded in 151ms (1789 kbps).
The 71KB file loaded in 152ms (3827 kbps).
The 252KB file loaded in 363ms (5692 kbps).
The 1137KB file loaded in 500ms (18623 kbps).
The 4445KB file loaded in 828ms (43982 kbps).
6 out of 6 requests to "https://ec2euc1.boxcloud.com" succeeded.
Latency: 151ms
Peak Download (accounting for latency): 53791 kbps
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Checking download throughput to https://ec2euw2.boxcloud.com
The 10KB file loaded in 853ms (97 kbps).
The 33KB file loaded in 1147ms (235 kbps).
The 71KB file loaded in 1254ms (464 kbps).
The 252KB file loaded in 1670ms (1237 kbps).
The 1137KB file loaded in 2521ms (3694 kbps).
The 4445KB file loaded in 6920ms (5263 kbps).
6 out of 6 requests to "https://ec2euw2.boxcloud.com" succeeded.
Latency: 853ms
Peak Download (accounting for latency): 6002 kbps
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Checking download throughput to https://ec2apne1.boxcloud.com
The 10KB file loaded in 215ms (385 kbps).
The 33KB file loaded in 119ms (2269 kbps).
The 71KB file loaded in 152ms (3827 kbps).
The 252KB file loaded in 231ms (8945 kbps).
The 1137KB file loaded in 369ms (25234 kbps).
The 4445KB file loaded in 1680ms (21677 kbps).
6 out of 6 requests to "https://ec2apne1.boxcloud.com" succeeded.
Latency: 119ms
Peak Download (accounting for latency): 23329 kbps
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Checking download throughput to https://ec2apse2.boxcloud.com
The 10KB file loaded in 1572ms (53 kbps).
The 33KB file loaded in 1359ms (199 kbps).
The 71KB file loaded in 1435ms (405 kbps).
The 252KB file loaded in 1789ms (1155 kbps).
The 1137KB file loaded in 1961ms (4748 kbps).
The 4445KB file loaded in 4154ms (8767 kbps).
6 out of 6 requests to "https://ec2apse2.boxcloud.com" succeeded.
Latency: 1359ms
Peak Download (accounting for latency): 13029 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
Initial connection timed out for https://upload.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
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Checking upload speed to https://upload.ent.box.com
Initial connection timed out for https://upload.ent.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.ent.box.com due to upload failure.
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Checking upload speed to https://upload.app.boxenterprise.net
Initial connection timed out for https://upload.app.boxenterprise.net on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxenterprise.net due to upload failure.
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Checking upload speed to https://upload.app.boxcn.net
Initial connection timed out for https://upload.app.boxcn.net on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxcn.net due to upload failure.
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Checking upload speed to https://fupload-g-sjc.app.box.com
Initial connection timed out for https://fupload-g-sjc.app.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-sjc.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-lax.app.box.com
Initial connection timed out for https://fupload-g-lax.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-lax.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-jfk.app.box.com
Initial connection timed out for https://fupload-g-jfk.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-jfk.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-iad.app.box.com
Initial connection timed out for https://fupload-g-iad.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-iad.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-ord.app.box.com
Initial connection timed out for https://fupload-g-ord.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-ord.app.box.com due to upload failure.
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Checking upload speed to https://fupload-tn.app.box.com
Initial connection timed out for https://fupload-tn.app.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-tn.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euc1.app.box.com
Initial connection timed out for https://fupload-ec2euc1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euc1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euw2.app.box.com
Initial connection timed out for https://fupload-ec2euw2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euw2.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apne1.app.box.com
Initial connection timed out for https://fupload-ec2apne1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apne1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apse2.app.box.com
Initial connection timed out for https://fupload-ec2apse2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apse2.app.box.com due to upload failure.
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Final User Time: 1655413810
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Official comment
Hi there,
Welcome to the Box Community!
From what I can see on my end, it looks like you have a collaborated folder. If you cannot view a file, I would suggest to directly communicate with the owner of the file to check if you still have access to it. You may refer to the article below:
https://support.box.com/hc/en-us/articles/360044196273-Managing-Collaborators
Thanks!
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