Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Status

Available storage not accurately reflected. Please run script to fix the bug!

Follow
New post
Woofer

Hi, I've started a new project which will require a lot of new files to be uploaded to my account. Right now my account says 98GB out of 100GB are being used, even after i deleted (and emptied trash) to clear more space. 

I've seen other posts where a script can be run by the Box team to fix. I need to have that happen ASAP. Also, if the script is run, does that fix the issue permanently?

I will be adding a lot of files and will need to regularly check the overall availability of storage.

Thanks!

 

0

Comments

1 comment

Date Votes
  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

    0
    Comment actions Permalink

Post is closed for comments.