Welcome to the new Box Support website. Check out all the details here on what’s changed.

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  • Official comment
    Aira

    Hi there, 

    Welcome to the Box Community! 

    Please follow the steps below: 

    Quit Box Sync from running on your machine
    Go to Windows Explorer and type in the Search Files and Folders "RegEdit", and open RegEdit
    Go to Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Box\BoxSync
    Add a new DWORD named UseWin32CryptoKeyring and set the value to 1 Reply Click out
    Restart your machine
    Launch Box Sync

    Please make sure to select Dword 32 bit from the context menu and name it "UseWin32CryptoKeyring" then add set the Value to 1.

    Thanks!

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