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iOS Files App not syncing with Box

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Ralf Hamester
I have tried to save photos from my local iOS roll to iOS Files > Box (because I thought that you just don't need to keep any app active until all files are synced, but the files will all stay in "waiting". The files neither appear in the box app, nor in the web app. How would I trigger syncing the box folders in the iOS Files app with the Box server?
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3 comments

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    For me to check, may I please know the following:

    • Screen recording of your step by step process? 
    • Have you tried to log out/in of Box app?
    • Does it happen if you connect to other network?

    Looking forward in assisting you. 

     

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  • Chris McClanahan

    This is also happening with files modified on the iPad. If I restart box it says it will delete all modified files waiting to upload

     

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  • WVCEH

    My staff persons are all having the same problem.  We've modified .pdf files in the files app using the markup tool and they are remaining "waiting".  If we log out and back into the box app it only syncs correctly for a file or two and then we have the same issue again.

     

    Any resolution here?

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