Error message when selecting folder new user can access

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Wendy Young

• June 20, 2022 20:45

Hi,

I'm receiving  this message "There was an error while editing this user. Please try again." when I try to add a folder this new user can access. The new user has verified his email address. What else might be the issue?

Thanks,

 

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  Rona

  • June 21, 2022 05:34

  Hi Wendy, 

  Welcome to Box Community! 

  We've opened a new case and someone from Box Support team will be emailing you to help address your concern. 

  Thanks for posting! 

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