wrong email address entered when setting up new account
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Hi Vernon,
Welcome to the Box Community!
I see that the email you are using in this post already has a confirmed Box account. If this should not be the email then I suggest that you switch emails by logging in to the account and release this email currently in the account.
https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail
Best,
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