Box Drive access

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Andrew Gedny

• June 23, 2022 11:19

Hi, box drive was all working ok until a few days ago when it stopped staying online. So I decided to de-install and reinstall Box Drive. Now I get this:  

(I can still login to the web portal no issues though)

Can you advise?

Thanks

Andy

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• 

  France

  • June 23, 2022 19:41

  Hey, Andy!

  Welcome to the Box Community, I'm happy to help!

  Can you follow the steps provided in this article to resolve this issue: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box 

  Let us know how it goes and if the issue persists so we can further troubleshoot.

  Best Regards,

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