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How do I download a file shared by someone else

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Julie Ratvasky

I'm unable to view and download a mp4 file that I was "invited" to.  I was invited by Joni Patry on May 18th, so I selected the "Accept Invite" box, created a 'Box' account and then what do I click on?  There's nothing indicating there's a mp4 for me to download.

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  • Official comment
    Aira

    Hi there, 

    Welcome to the Box Community!

    Please be advised that: 

    • Video preview is available only to Business level Box accounts, and above. If you use a free or personal Box account, you can still preview video files owned by Business Plus-level accounts and above.
    • You can preview videos up to 3.5 hours in length.
    • Content Preview does not support AVCHD (Advanced Video Coding High Definition). This is a specific video format. It does not refer to all high definition video. Content Preview does support several other high-definition video formats, as listed above.)

    You may refer to this article for reference: https://support.box.com/hc/en-us/articles/360043695794-Viewing-Different-File-Types-Supported-in-Box-Content-Preview

    Thanks! 

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  • Julie Ratvasky

    I have a free account and the mp4 is no where to be found.
    A mp4 file was posted on Box 18 May. I received an email from Box support asking me to accept an invitation, create an account so that I can download the mp4.
    I accepted, created an account using my email address and typed in a password. My Box account appears but there isn’t any mp4. It was created by Joni Patry uses Box to send recording to her clients. Well the mp4 isn’t there, so please reattach the file so that I can download it.
    Thank you
    Julie

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