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Cannot receive password reset email

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Pamela Boholst Madeira

I have tried logging in with my saved password this did not work. Then tried typing in did not work I asked for my password to be reset but have not received any reset email either in my inbox or in my junk mail and have pressed send/receive to be sure it is not my connection. I have been able to receive codes for other sites that I need to access and so know I am able to receive emails. Please may the password reset be sent urgently?

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  • AJ

    Hi Pamela,

    Welcome to the Box Community!
     
    I've investigated our email server logs and it looks like the address is correctly receiving messages from our email server. I sent you a password reset. Please check your spam/junk folder also. 
     
    Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
     
    Also, please check your virus scan, Internet Service Provider, or company's mail server or firewall and make sure that your email client is not blocking emails from notify-e.box.com, track.notify-e.box.com, notify-w.box.com, or track.notify-w.box.com. You may need to contact your IT department to assist you; please take a look at this article: Troubleshooting Issues with Email Notifications
    Hope this helps. 
     
     
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