Update Billing & Prepay

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Fred Nabati

• June 28, 2022 16:18

Box Support:

1. The admin console will not let me update the billing contact information to update the address

2. The admin console will not let me update the credit card on file

3. The admin console will also not let me prepay the renewal

How can I accomplish all the above?

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  France

  • June 28, 2022 18:53

  Hi Fred, 

  Welcome to the Box Community, I'm happy to help!

  This might require some account specific information, so I've submitted a case to Box Billing on your behalf. You should be receiving an email confirmation shortly.

  Kindly check your email for details and updates.

  Thanks for reaching out and please let us know how else we can help!

  Regards,

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  admin

  • December 05, 2022 11:27

  Hi, I am trying to update billing information and do not see an option for that.  Can you tell me how to do that

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