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Box Drive not syncing

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Louis Falzarano

My larger .psd files are not syncing from my Box Drive to the web. They are all displaying the cloud with the ! inside icon. Smaller jpgs and Indesign files are syncing. Not sure what is going on.

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  • France

    Hi Louis, 

    Welcome to the Box Community, I'm happy to help!

    This is something our Product Support team can investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.

    Best Regards,

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  • David Herrick

    This is also a widespread problem with ongoing Box Support tickets at our agency currently.

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