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Box Drive • Packaging InDesign File • Alert: Cannot copy necessary linked files

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Audrey Stone
  • Edited

I am attempting to package an InDesign (creative cloud) document that lives on my computer, with images linked to Box via Box drive (v. 2.27.221). When packaging my document I receive an alert saying InDesign cannot package the document. Cannot copy necessary linked files. 

Any ideas or suggestions on how I can successfully pull together all of the links for my InDesign document?

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  • France
    • Edited

    Hi Audrey, 

    Welcome to the Box Community, I'm happy to help!

    Could you try packaging your files to your local Desktop first, and then re-upload to Box via Box Drive or upload on the Box WebApp (Box.com) and see if that helps?

    Let me know how it goes and should you have questions!

    Regards, 

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  • Audrey Stone

    Yes, I have my design file on my computer and am exporting to my computer (not box). All of my links are active and there are no errors indicated within InDesign. There are quite a few links, 205 total. 

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  • Alison Keefe

    I am having the same problem since updating my OS. I am now running Mac OS Monterey and every time I try to package an InDesign file (InDD doc on my local drive, packaging to my downloads folder, links all available and saved on Box) I get the same error.

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  • Audrey Stone

    I'm also running Mac OS Monterey version 12.4

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  • Alison Keefe

    I've opened a ticket with Box support, but not heard back. I've also experimented myself and noticed if the InDD file and folder containing all the links (unusual in real practice, but good for testing) is all on my local drive in Downloads, it packages fine. However, if both the folders containing the InDD doc and the links are "Made Available Offline" via the Box Drive function, the package still fails. This leads me to believe it is indeed a Box error and not an InDesign one.

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  • Audrey Stone

    After a recent Box update my concern has been resolved. Thanks, Box!

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