Box Status

Confirmation Email Fails to send.

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Dan Kaub

Quite often after adding a new user when they try to access box for the first time the confirmation email fails to send.  I advise them to click the resend confirmation email and it will send.  What is causing the initial confirmation email to fail?  Is this a Known issue?  Is there a solution to prevent this issue?

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  • AJ

    Hi Dan,

    Welcome to the Box Community!

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 

     

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