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Box not synching

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Pablo Ostolaza

I have been using Box Drive through my Mac finder but when a colleague looks at the same folder the files have not synched (there is an older version of the file). This happens both in his finder but also on the browser. How do I make sure it synchs? Thanks

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6 comments

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  • France

    Hi Pablo, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team can help look into and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.

    Regards,

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  • Isaac Hager

    I have this question too

     

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  • Sophia Kansanniva

    I have a similar problem with Box App, how do I create a ticket? I can download files that have been uploaded after an OS reinstall but not ones that were there before the install. Could this be a permissions or trust issue as because the Mac has had a fresh OS installed? The Box app may not trust that it's the same computer that uploaded the previous files? I am currently having to download all my old files via browser than open files from the box app as normal for work.

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  • Chantal Perrinjaquet

    I have the same problem with my mac. It does not synch since about 5 or 6 weeks already! What can I do?

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  • Andrew F. STEWART

    Box has suddenly stopped synchronizing my files with my office computer. "Synch" is turned ON. Please help.

     

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  • Wouter Volckaert

    Same here, box synch does not work on Mac. Most of my colleagues experience the same issues. Sometimes you can synch by hitting the little clouds on Finder, but most of the time it just doesn't work. We recently changed from Windows PCs (where Box worked well) to Mac. Perhaps Box simply doesn't work on Mac and we need to switch to an alternative cloud provider. Can someone from support get in touch?

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