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Storage Full but not really....

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3 comments

  • AJ

    Hi Joslyn,

    Welcome to the Box Community! I'm sorry for the confusion.

    I see that this concern was requested via ticket #2652474 which closed but I'm happy to help.

    I ran a script to recalculate the count in your Box account and I believe that you are uploading files to one of your collaborators whose data count has maxed out. I suggest that you contact this collaborator who owns the folder you are uploading to to delete files so that he may have enough storage to upload new files.

    It's important to note that shared folders enforce the file size limit that applies to the Folder Owner's plan, whether or not any of the collaborators within the folder have a higher limit.
     
    Best,

     

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  • Bart en Wilma

    Please do the same for me

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  • Box User

    I need to, how do i get in touch with someone to do it?

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