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downloads failing

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Daniel Keelan

I'm running into an issue with larger downloads (80 mb).  When I select the file and click on download, the system hangs with the status 'waiting for 2.realtime.services.box.net'.  If I wait long enough, sometimes the download will start but inevitably fails due to 'network error'.  I've tried updating Chrome and tried using Edge but had the same error both times.  I haven't had this issue before, is there a problem with the app?

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Comments

23 comments

Date Votes
  • Official comment
    France
    • Edited

    Hi Everyone, 

    Welcome to the Box Community, I'm happy to help!

    We appreciate you bring this matter to our attention, we've reached out to our internal team regarding the reported issue with your downloads and it seems there were high Download latencies on the US-West Clusters.

    The good news is this has been mitigated and we are seeing recovery.  Can you please re-attempt your downloads and see if the issue still persist on your end? 

    Best Regards,

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  • Kara Hoffman

    I'm having this too, just started today to my knowledge.  extremely good internet speeds on everything else.

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  • Kara Hoffman

    to clarify this issue as well, i'm having this issue with both Opera on box.com - it will not allow me to download the file i want, it just spins a unhelpful circle- as well as a message in Finder when trying to click the cloud symbol.  so I literally cannot get my files from either route.  Box, we need help on this.  

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  • Jake

    This is happening to me too.

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  • Bridget Stapleton

    this is happening to me also

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  • Joseph Dailey

    Not even large files - everything in my organization's drive is either VERY slow to download or failing altogether. Much higher than average reports of outages on Down Detector as well. Box Status, however, reports nothing.

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  • Bent Jenson

    I am also having this issue. Unable to open any files or download files from Box

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  • Jake

    How long does it take for Box to flag problems?

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  • Miru Adventures

    Major problems for us too. I am unable to access PDFs of about 10MB.

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  • Bent Jenson

    My issue is gone. Wonder if they were making an update or something

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  • Jake

    Its still not working for me

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  • Austin Bowman

    I am experiencing the same issue

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  • Daniel Keelan

    Update:  I'm having slightly more luck.  I've been able to download a few larger files but it takes a great deal of patience and time.  Hopefully they'll figure this out soon

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  • Miru Adventures

    Ok working again for me now

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  • Jake

    It's kind of working, but it's still taking forever to download.There's nothing wrong with my internet speed at the moment.

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  • Rodney Vallo

    Same here. Sometimes my recipients can download the files I share, sometimes it just hangs. We tried Chrome and Safari and it's the same issue. Box customer support says they don't see any issues on their end.

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  • Jake

    It's still not working on my end.

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  • Kara Hoffman

    Everything seems to be working correctly both in Finder with Box Drive and from the browser.  Thanks!

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  • Daniel Keelan

    No more problems here

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  • Bent Jenson

    The problems are back, but worse this time. I can't even open keynotes in web view now.

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  • Joseph Dailey

    Yup, same here. No access to anything in my company's shared folder. Went out and bought a drive to make a NAS backup after yesterday and didn't even have time to get it done!

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  • Collin James Diederich

    box is broke but they blame it on everyones firewalls and virus software that they don't even have

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  • Barakati-Al, Abdullah Shaker

    I have the same issue, I could not download the files

     

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