Box Drive installation error

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Huw Wynn-Edwards

July 07, 2022 09:31

Hi,

Box Drive constantly requests a Windows restart to complete installation. I've uninstalled and rebooted, cleaned the registry, but nothing changes.

I've sent the logs.

Regards,

HWE

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2 comments

AJ

July 07, 2022 17:45
Hi HWE,

Welcome to the Box Community! I'm sorry to hear that you are having issues with the Box Drive installation. I'm happy to help.

I'd like you to check on the steps if correctly followed to uninstall and reinstall Box Drive.

https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

Best,
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Huw Wynn-Edwards

July 08, 2022 10:24
Hi AJ,

Thanks for your reply. I hadn't followed the full uninstallation steps, but I have now. I've deleted the folders and registry entries, rebooted and tried again and I still get the error.

Any other suggestions I can try?

Thanks, regards,
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