Cant Upgrade

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RADLINE

• July 09, 2022 12:42

After putting details in to upgrade to Starter get the following error message.

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

 

all feilds are filled out correctly.
My account ID is 19647161440.

 

please help 

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• 

  AJ

  • July 11, 2022 19:03

  Hi Radline,

  Welcome to the Box Community! I'm happy to help.

  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing Team to work directly with you.

   

  Best,

   

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