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  • France

    Hi Robert, 

    Welcome to the Box Community.

    I understand that you need assistance on removing external users from your account, I'm happy to help!

    Here are the instructions on how to remove external users from your account:

    1. Log in to your account and navigate to the Admin Console.
    2. Click Users & Groups.
    3. Click the External Users tab, then locate the user you would like to remove
    4. To remove the user, do not click the user's name, instead hover your cursor to the username and click three dots at the end for "More Options".
    5. From the drop-down menu, you'll see the following option:
    • Remove User from All Folders: Use this option to remove the user as a collaborator from any folder owned by you or any managed users in your account.

    Note: If the external collaborator was removed, any uploaded content or created content in your folder or any managed user folder under your organization wont be deleted. 

    Thanks for reaching out, if you have questions, please let us know!

    Regards,

     

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