Welcome to the new Box Support website. Check out all the details here on what’s changed.

space problem

New post

Comments

5 comments

  • France

    Hi Ken, 

    Welcome to the Box Community, I'm happy to help!

    May we know what specific promotion did you sign up to for the 50GB storage with Box? Do you mind providing a screenshot so we can take a look?

    We'll wait for your response!

    Regards,

    0
    Comment actions Permalink
  • ken ng

    i think is this promotion.

    Android phones and tablets: Log into Box for Android on your phone or tablet to get a 50GB upgrade automatically. This promotion ended 3/23/12.

     

    I only find my registration email because that is long time ago.

    [personal information--redacted]

    0
    Comment actions Permalink
  • France

    Hi Ken, 

    Thanks for sharing this screenshot.

    It seems the promotion you joined has ended thus your account shows the standard storage for our Personal Free plan users which is 10GB. 

    Should you need more storage to store your files, you may upgrade your plan to any of our paid plans. You can view here a side-by-side comparison of our offerings.

    Thanks for reaching out and let us know if you have other questions!

    Regards,

    0
    Comment actions Permalink
  • ken ng

    but I remember promotion said it is lifetime, like this.

    0
    Comment actions Permalink
  • France

    Hi Ken,

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

    Please check your email for details and updates.

    Regards,

    0
    Comment actions Permalink

Post is closed for comments.