MFA no back up codes new phone

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Herman Chin

• July 11, 2022 16:43

I got a new phone. I was using Google Authenticator for multi factor authentication codes for box. I backed up my phone, however I didn’t know that you had to perform a separate backup of the codes. I don’t have the old phone so I don’t have access to the codes. I couldn’t log in to Box so I went to support.box.com to create a ticket. Box responded quickly saying that I needed to provide specific information about the account and that they would get back to me. I replied to the message but never got a response. I’ve replied to the message several times but still no response. It’s been over a week now so I tried calling but no one answers. My ticket number is 2650985.

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  AJ

  • July 11, 2022 19:22

  Hi Herman,

  Welcome to the Box Community! I'm happy to help.

   

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

  Please check your email for updates. 

   

  Best, 

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