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All Files disappeared

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PiA

Hi, i am usually the main person to log in.

Today i logged in and was shocked all files disappeared.

appreciate your help asap.

Fr

Florence

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3 comments

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  • France

    Hi Pia, 

    Welcome to the Box Community, I'm happy to help!

    To confirm, do you own the missing files/folders or are these collaborative contents owned by someone else?

    If a collaborative content that you do not own is missing from your Box account, it is most likely that the owner of the collaborative item has removed you as a collaborator. You will have to contact the folder owner of the collaborative content to have them re-invite you to that folder again.

    If you own these missing contents, have you tried to check your Box Trash? Box allows you sort and filter items within the trash folder. You can filter content by Items I deleted and Items I own.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    Tip: Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

    Hope this information helps! If you have questions, please let us know and we will do our best to help you!

    Regards,

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  • PiA

    i am the owner of the items. when i click the recent / trash - there was nothing ( refer to yesterday).

    the format of the box looked different in my last log in....

    is it because of the new look that my files disappeared? can u checked for me.

    appreciate your assistance. thanks

    fr

    Florence

    fr

    PIA

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  • France

    Hi Pia, 

    The new UI will not cause your files to disappear from you Box.

    I did check your profile linked to this post and its seems there are a couple of folders and files in this account.

    Do you perhaps have another Box accounts which could be storing the files you are looking for? You may want to check your other email inboxes to see if you've registered using another email for another Box account which could be storing your missing files.

    Thanks for posting and please let us know if you have questions!

    Regards,

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