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Box Drive "Windows restart" error

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Huw Wynn-Edwards

Hi,

Box Drive will not work on my Windows PC. After entering email and password I get a pop-up that says:

Box Drive has encountered an issue. Box Drive requires a Windows restart to finish updating.

No number of Windows restarts changes this. I've returned from two months of travelling and am unable to sync the dozens of documents I've worked on and the hundreds of photographs I've taken to my home PC.

I submitted a post to the forum last week to which AJ replied with instructions on uninstalling and reinstalling Box Drive. I tried everything in the links but nothing changed. My follow-up to AJ has gone unanswered.

I tried going back to Box Sync but that doesn't work any more either.

I spent the day yesterday thoroughly searching this forum, the Box Support pages and the Web in general and tried every instruction and suggestion I came across. I can confidently affirm that there is no information related to Box Drive on the publicly-available Internet that I didn't try. Still, no change.

This morning I used two different apps to eliminate all Box entries from the Windows registry and all references to Box from the hard drive. I did a clean boot, installed Box Drive once again, and got the same error.

I've lost my patience. I can't conceive of any other route to attempt. I write this not in the hope of finding a solution but from a desire to go on record. If you've been through this debacle yourself please leave a mention below. If enough of us have the problem maybe Box will do something about it.

HWE, July 2022

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Comments

14 comments

Date Votes
  • Richard Xie

    I'm the same. Hope this issue can get solved soon!

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  • Dwight Doskey

    Same for me!  Pob lwc i chi!  

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  • Firas Al-Abduwani

    I have the same issue

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  • Rich Wipf

    Me too.

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  • Anna Rose Collano

    I have the same issue and it keeps asking for windows restart
    I restarted the windows, but the error message pops up every time
    Has anybody found any solution for this?

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  • CHRISTINE BRUTON

    Same issue. 

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  • Michael Mercedes

    Same issue here. Windows 11.

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  • Thomas Grey

    Had the same issue when working remotely on a SurfacePro 9. After breaking our heads for about 5 hrs with this same Box Drive issue, the user told us that the SurfacePro 9 was running using an ARM-based processor not Intel CPU.

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  • Chi-Chi Lin

    I have this issue and no amount of reinstalling has resolved it!

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  • RENE BUSSE

    Same here on Windows 11 inside Fusion 13 on an M2.  No issues on my previous Mac with Fusion 12.

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  • Shannon Morrelli

    I've just downloaded boxdrive for the first time to my desktop and am getting this same issue on Win 11 platform

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  • Sharon Law

    This post was first added two years ago, I am having the same problem. is there any fix?

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  • Peter Throckmorton

    Same here for us, hoping a fix for this soon.

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  • Sujay Chebbi

    I am now experiencing this issue...ridiculous that Box Drive can supposedly only function on an Intel CPU.

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