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lost files

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alex.sabitov

Hello! befor one month ago I accidenttally deleted all files from my account. Now I would like to restore everything back. Could you halp me?

thank you in advance. 

all the best Alexandr Sabitov

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  • AJ

    Hi Alexandr,

    Welcome to the Box Community! I'm happy to help.

    I suggest that you check this article from our Box Product Support about restoring files.

    https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash

    When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

    Best,

     

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