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Box encountered an issue

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Jordon Rosier

I had some issues with Box not syncing my files, so I tried updating the application and restarting my computer. With that not working, I had to uninstall the app then re-install, but now I'm getting a message saying "Box encountered an issue" and that i need to manually reset. The process of manually resetting isn't user-friendly at all. Can someone please help with this issue?

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  • France

    Hi Jordon, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you are getting an error that Box Drive encountered an issue and to resolve this you will need to manually reset Box Drive following the steps in this article: 

    Let us know how it goes and if you have questions!

    Best Regards,

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  • Jordon Rosier

    Hi France, what are the steps to quitting box drive? 

    And how do I open a terminal window?

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