Can't create account - "Email is already taken"
A co-worker swears she's never set up a box acct with her work email, but she's getting the above error message. I'm an owner of the Box she's trying to get access to and I can see that she's not in there already. Any thoughts?
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Hi Michael,
Welcome to the Box Community! I'm happy to help.This looks like the email has a Box account already associated with Box as per the error message you are receiving. I suggest that the user reset the password and sign in to Box or contact Box Product Support to dig deeper on this matter.Best,
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