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Can't create account - "Email is already taken"

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Michael Crum

A co-worker swears she's never set up a box acct with her work email, but she's getting the above error message.  I'm an owner of the Box she's trying to get access to and I can see that she's not in there already.  Any thoughts?

 

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  • AJ

    Hi Michael,

    Welcome to the Box Community! I'm happy to help.
     
    This looks like the email has a Box account already associated with Box as per the error message you are receiving. I suggest that the user reset the password and sign in to Box or contact Box Product Support to dig deeper on this matter.
     
    Best,
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