Storage Reset

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Marty Stevens

• July 14, 2022 15:38

I also just deleted a lot of files from my account and it's almost empty.

But the storage size is not reflecting what has been cleared. Can you please do a storage reset? Thank you!

 

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  AJ

  • July 14, 2022 20:12

  Hi Marty,

  Welcome to the Box Community! I'm happy to help.

  I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

  You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

  You can also check this article from our Box Support page about "Storage".

  https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

   

  Best,

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  Jonathan James Santos

  • February 12, 2023 05:03

  Hello! Can you please run the script on my account to correct this error? I have no files in my account but it is showing that i have used up 6GB of my total allocation. I understand that this does not affect the real total space but it is distracting.

  Can the script to correct this issue be run for my account?

  Thank you!

  Jonathan

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