0 out of 14 upload tests to Box hostnames were successful.

First of all, contacting support should be a lot easier. We will not continue to use this platform if we can't even reach anyone for help. Please see below report that mentioned "Please copy and paste the below report into an email to Customer Support.", even though there is no email address provided.

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User ID: 18612318759
Current User Time: 1657889150
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 112, 120, 127ms.
Minimum ping: 112ms. Maximum ping: 127ms. Average ping: 120ms.
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Checking ping to https://ent.box.com
Pings: 129, 106, 104ms.
Minimum ping: 104ms. Maximum ping: 129ms. Average ping: 113ms.
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Checking ping to https://account.box.com
Pings: 102, 101, 96ms.
Minimum ping: 96ms. Maximum ping: 102ms. Average ping: 100ms.
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Checking ping to (redacted)
Pings: 181, 108, 95ms.
Minimum ping: 95ms. Maximum ping: 181ms. Average ping: 128ms.
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Checking ping to (redacted)
Pings: 194, 97, 98ms.
Minimum ping: 97ms. Maximum ping: 194ms. Average ping: 130ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 205ms (404 kbps).
The 33KB file loaded in 183ms (1476 kbps).
The 71KB file loaded in 206ms (2824 kbps).
The 252KB file loaded in 355ms (5820 kbps).
The 1137KB file loaded in 697ms (13359 kbps).
The 4445KB file loaded in 1148ms (31722 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 183ms
Peak Download (accounting for latency): 37737 kbps
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 136ms (608 kbps).
The 33KB file loaded in 333ms (811 kbps).
The 71KB file loaded in 415ms (1402 kbps).
The 252KB file loaded in 291ms (7100 kbps).
The 1137KB file loaded in 332ms (28046 kbps).
The 4445KB file loaded in 580ms (62788 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 136ms
Peak Download (accounting for latency): 82020 kbps
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Checking download throughput to https://ec2euc1.boxcloud.com
The 10KB file loaded in 155ms (534 kbps).
The 33KB file loaded in 177ms (1526 kbps).
The 71KB file loaded in 197ms (2953 kbps).
The 252KB file loaded in 238ms (8682 kbps).
The 1137KB file loaded in 715ms (13023 kbps).
The 4445KB file loaded in 835ms (43613 kbps).
6 out of 6 requests to "https://ec2euc1.boxcloud.com" succeeded.
Latency: 155ms
Peak Download (accounting for latency): 53554 kbps
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Checking download throughput to https://ec2euw2.boxcloud.com
The 10KB file loaded in 1147ms (72 kbps).
The 33KB file loaded in 1084ms (249 kbps).
The 71KB file loaded in 1227ms (474 kbps).
The 252KB file loaded in 1912ms (1081 kbps).
The 1137KB file loaded in 3926ms (2372 kbps).
The 4445KB file loaded in 6516ms (5589 kbps).
6 out of 6 requests to "https://ec2euw2.boxcloud.com" succeeded.
Latency: 1084ms
Peak Download (accounting for latency): 6704 kbps
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Checking download throughput to https://ec2apne1.boxcloud.com
The 10KB file loaded in 159ms (520 kbps).
The 33KB file loaded in 177ms (1526 kbps).
The 71KB file loaded in 206ms (2824 kbps).
The 252KB file loaded in 216ms (9566 kbps).
The 1137KB file loaded in 402ms (23163 kbps).
The 4445KB file loaded in 1317ms (27651 kbps).
6 out of 6 requests to "https://ec2apne1.boxcloud.com" succeeded.
Latency: 159ms
Peak Download (accounting for latency): 31448 kbps
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Checking download throughput to https://ec2apse2.boxcloud.com
The 10KB file loaded in 1274ms (65 kbps).
The 33KB file loaded in 1349ms (200 kbps).
The 71KB file loaded in 1521ms (382 kbps).
The 252KB file loaded in 1993ms (1037 kbps).
The 1137KB file loaded in 1900ms (4901 kbps).
The 4445KB file loaded in 3391ms (10739 kbps).
6 out of 6 requests to "https://ec2apse2.boxcloud.com" succeeded.
Latency: 1274ms
Peak Download (accounting for latency): 17202 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
Initial connection timed out for https://upload.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
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Checking upload speed to https://upload.ent.box.com
Initial connection timed out for https://upload.ent.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.ent.box.com due to upload failure.
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(redacted)

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Checking upload speed to https://fupload-g-sjc.app.box.com
Initial connection timed out for https://fupload-g-sjc.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-sjc.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-lax.app.box.com
Initial connection timed out for https://fupload-g-lax.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-lax.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-jfk.app.box.com
Initial connection timed out for https://fupload-g-jfk.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-jfk.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-iad.app.box.com
Initial connection timed out for https://fupload-g-iad.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-iad.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-ord.app.box.com
Initial connection timed out for https://fupload-g-ord.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-ord.app.box.com due to upload failure.
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Checking upload speed to https://fupload-tn.app.box.com
Initial connection timed out for https://fupload-tn.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-tn.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euc1.app.box.com
Initial connection timed out for https://fupload-ec2euc1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euc1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euw2.app.box.com
Initial connection timed out for https://fupload-ec2euw2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euw2.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apne1.app.box.com
Initial connection timed out for https://fupload-ec2apne1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apne1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apse2.app.box.com
Initial connection timed out for https://fupload-ec2apse2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apse2.app.box.com due to upload failure.
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Final User Time: 1657889329