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iPhone vs laptop-missing data-syncing issue?

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My Box files on my iPhone, don’t match my laptop (Win 10). I’ve confirmed I’m logged in the same on both. It seems as if it’s not syncing everything from phone to PC. Complete file folders are missing. Help!

I’m running Box version 5.7.8 on iPhone iOS software 15.5

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  • France
    • Edited

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Have you also tried to check if your files on Box for iPhone are syncing in Box.com (Webapp)? If yes and your files are syncing with no issue from your iPhone and Box Webapp, its possible that there are problem items in your Box desktop (Windows device) that could be preventing the sync.

    Please review this article to learn more on how to check for possible problem items and how to resolve them on your laptop: https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications 

    Let us know if you have questions and we'd be happy to help!

    Best Regards,

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