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  • France

    Hi Keith, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you are having issue accessing a document from a Shared link.

    It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

    Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

    Best Regards,

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