Can't open link.

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Robert J Block

• July 19, 2022 00:58

This is pure torture. Client sent me a link. I downloaded your app..every time I try to open the link, I get an error message. How can I access documents sent to me? Thank you.

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• 

  France

  • July 19, 2022 18:43

  Hey, Robert!

  Welcome to the Box Community, I'm happy to help!

  Do you mind providing a screenshot of the error that you receive when you tried to access the link your client shared to you so we can take a look?

  Looking forward to hear from you!

  Best Regards,

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  Marci Lieberman

  • August 07, 2023 15:24

  This shared file or folder link has been removed or is unavailable to you.

  Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.

  Get Help

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  Anthony Hall

  • April 02, 2024 13:29

  I have the same error message. What was the fix?

   

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  Kim Brown

  • April 08, 2024 20:18

  Two things happen when I try to open a client's link. 

  1. When I click on only the file link, this message appears.
  2. When I click on "All Files" this screen opens 

     

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