Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Unable to complete registration due to payment detail error.

Follow
New post
BA

Hello to Respected Person,

Please suggest me right way, I am unable to complete registration (Enterprise Plan) as I am getting error like this:

" An error occurred while processing your request. Your payment information could not be processed."

I am holding American Express purchasing card (P-card) to complete this registration. But every time on my try I get same error. 

Is there any restriction on P-card for registration?

Please suggest me if you have any solution?

Thanks in advance.

0

Comments

2 comments

Date Votes
  • France

    Hi BA, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you are having issue completing your registration for an Enterprise account. Please go ahead and send an email to Box Billing team at billing@box.com and one of our billing associates with reach out to you to help look into this issue.

    Thanks for reaching out and let us know how else we can help!

    Regards,

    0
    Comment actions Permalink
  • BA 
    Hi France

    Thank you for your suggestion.

    Best Regards
    BA

    0
    Comment actions Permalink

Post is closed for comments.