Connectivity Issues dozens of times per hour

Hello,

I’ve been having difficulties for about 8 weeks now losing connection while working in box.com. Most days it is 6 - 7 times. Worse days it has been 6 - 7 times in an hour. Over the last hour it has been more like 6 - 7 times in a 10 minute period.

My husband also works on a computer at home and has not been having the same issue, so I don’t think it is wifi-connected. I also, am not having the same issue with other applications.

I’ve just completed your diagnostic test, and my results are below. I was losing connection frequently just before the test and continue to lose it every few seconds after the test.

=========================================================================
User ID: 1091134350
Current User Time: 1658263159
=========================================================================
PART 1 of 3: Testing ping to different Box hostnames...
-------------------------------------------------------------------------
Checking ping to https://app.box.com
Pings: 118, 108, 123ms.
Minimum ping: 108ms. Maximum ping: 123ms. Average ping: 116ms.
-------------------------------------------------------------------------
Checking ping to https://ent.box.com
Pings: 266, 124, 107ms.

France

July 20, 2022 20:16
Edited

Hi Janet,

Welcome to the Box Community, I'm happy to help!

Have you tried turning off your firewall or AV scanner to test if you can connect with no issue?

Could you please review this article and check your firewall/proxy settings to make sure Box domains are allowed and not blocked?

Let us know how it goes and if you have questions.

Regards,

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