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Cannot Upload Files

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Stephanie Lines

I am unable to upload files to folders I have Editor Access to. I can't drag and drop files from my desktop and my New button is faded out and says I don't have permission to upload or create new files. I have verified my access levels in all folders and Editor access should be able to upload files.

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  • France

    Hi Stephanie, 

    Welcome to the Box Community, I'm happy to help!

    I understand that you are having issue uploading files into a folders shared to you. This would be something our Product Support team would like to investigate and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.

    Best Regards, 

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  • Jerrold E. Hyams

    Thank you,

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