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Need to disable 2FA on former Owner account

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Sabin Helpdesk

Hi.  I have a user who is no longer with our organization, who is still the Owner on a number of company Box folders.  I have access to this users' email address, but 2FA is enabled on the account and I can't access their phone.  How can I get the account 2FA switched off?

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  • AJ

    Hi Sabin,

    Welcome to the Box Community! I'm happy to help.
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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