unable to download box drive in mac ios

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Box User

• July 24, 2022 03:59

Hello, 

 

I have been getting the message of "An error occurred while processing your request.

Reference #97.964d7268.1658634331.c182a0d 

" whenever I try to download the box drive for my mac. please let me know how to resolve this problem. 

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• 

  France

  • July 25, 2022 22:23
  • Edited

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  May I know what macOS are you on and if you downloaded Box Drive from our resource center here?

  Looking forward to hear from you!

  Regards,

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