The Box Drive says you cannot connect to Box, what should I do

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Kjell Purchasers

• July 25, 2022 11:03

The Box Drive said:
Please confirm that you are connected to the Internet and click Retry. If you still see this message, please contact your administrator to see if it is a network issue. If it is not a network issue, please contact the Box support team to troubleshoot the issue further.
I confirm that there is no problem with my network. I used it to log in the web version of Box, but I could not log in the software version of Box

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  France

  • July 26, 2022 20:22

  Hi Kjell, 

  Welcome to the Box Community, I'm happy to help!

  Have you tried to connect to other network to see if you can connect to Box Drive app with no issue?

  If the issue persists, can you try Manually resetting your Box Drive following this article and see if it helps.

  Let us know how it works and if you have questions!

  Regards,

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  Kjell Purchasers

  • July 27, 2022 06:59
  • Edited

  Hi France
  I have reset it, but there is no change and Box Drive still can't log in
  

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  Ying Meng

  • March 06, 2023 02:24

  I have the same issue, can log into the web version but not the desktop version. It shows "Unable to connect to Box" with the "REQUESTS_ERROR". 

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  Elizabeth Maher

  • May 29, 2023 19:11

  I also have the same issue - help!

   

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